Refund policy

Last updated August 4, 2026.

Digital Agent Systems

Paid Agent Systems are finished digital downloads delivered after purchase. Because access is provided immediately, all sales are final. Monolith does not offer voluntary refunds for change of mind, failure to use the Product, dissatisfaction with disclosed features, accurately disclosed incompatibility, or changes made by an AI model or third-party platform after purchase.

This policy does not limit rights that cannot legally be waived or Creem's authority and obligations as merchant of record. Creem may issue a refund or other remedy when required by law, payment-network rules, fraud or dispute handling, or its merchant obligations.

Delivery problems

For a duplicate or unauthorized charge, inaccessible or corrupt delivery, or files materially different from the product page, email hello@monolithdesign.agency with the product name and order number. Monolith will first correct the delivery or provide conforming replacement files. Do not send payment-card data, passwords, API keys, or private customer files.

Services and workshops

Project, consulting, retainer, and workshop payment or cancellation terms are stated in the applicable proposal, statement of work, or booking agreement. Those service terms are separate from purchases of downloadable Agent Systems.

Questions

Email hello@monolithdesign.agency with a product name and order number when available. Creem's receipt and customer portal remain the source of truth for payment and delivery records.